Frequently Asked Questions
Our Frequently Asked Questions section has the answers to some of the most commonly asked questions about our Storage & Transportation services. Links throughout the answers will guide you to further information on our website or from other sources.
Click on the links below to navigate to a specific section of our FAQ page.
| Rates and Services |
| Contact Information |
| Pipeline Information |
| Unionline |
| Contracts and Reports |
If necessary, who is subject to interruption?
The Priority of Service policy lists the order
in which services of different types will be interrupted in the case
of a constraint on our storage or pipeline system. Only
Shippers with interruptible services are affected by interruptions. Firm services are not affected except in instances of Force Majeure.
What is the difference between M12 and C1 transport?
M12 transport only transports gas from Dawn to
Parkway or Kirkwall, while C1 transport can transport gas anywhere
on Union Gas' system including Bluewater, St. Clair, Ojibway, Dawn,
Parkway and Kirkwall. The demand charges for transportation from
Dawn to Parkway or Kirkwall are the same for both C1 and M12
transportation services, however fuel charges differ between the
two. M12 transport fuel cost changes monthly and the customer is
subject to quarterly true ups, while C1 transport fuel cost is fixed
for each season and not subject to true up. M12 transport service is
intended for long term contracts, lasting 10 years or more, but the
C1 transport service can be either long term or short term.
What is the Fuel Ratio?
Fuel Ratio is the quantity of fuel that must by
supplied to Union Gas for every unit of gas moved within Union Gas'
system. This number differs from path to path, month to month and
from storage to transport. A summary of the current fuel ratios is
available at
Current Rates & Fuel Ratios.
What is the cost of HUB Injections and Withdrawals?
The cost of all HUB interactions are laid out in the Current Hub Pricing Schedule. The prices are subject to change and are usually updated monthly. The Schedule B pricing is part of the underlying HUB contract agreement and also includes pricing for interruptible transport, exchanges, and name changes.
Who is my Account Manager?
Your Account Manager's contact information is located on Unionline under Contract Details. The name, e-mail address and phone numbers of your Account Manager will be located on the Contact Information tab. If this person cannot be reached, a list of all Account Managers is available on our Contact Us page. Any of our representatives would be happy to help with any concerns.
What is the capacity available for tomorrow’s gas day?
The operational status for tomorrow’s gas day is available on the Operational Status page, which provides an indicator of how Union Gas' system is anticipated to perform for the next day.
Where can I find Unionline training?
Unionline training has recently been updated and can be found
in the Unionline section of our
website.
Where can I find out more information about
Unionline?
The Unionline section of
the website contains information about how to sign up for Unionline,
what features are offered through Unionline and contains a
Unionline FAQ
section.
Where can I find standard contracts?
Standard contacts and general contract
information can be found within the Resources section of the
website, under Standard
Contracts and Documents. This area includes copies of all of Union
Gas' Standard
contracts for the main Storage & Transportation services.
Where can I find a copy of the contract parameters and executed contracts?
Shipper specific information, contract parameters, as well as executed contracts, are all available to each Shipper through Unionline.
If you are unable to find the answer to your question please submit your question using the submission box at the top of the page.
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